Customer care

Ordering Information
 


How do I place an order?
Click on the "add to your shopping cart" for each item you want to purchase. Click on "review shopping cart" to confirm your purchase. When you are ready to complete your transaction, click on "checkout."
 


 

Methods of payment



You may use the following methods of payment:

Credit/Debit Card

PayPal
 


 

Do I pay tax? 



DISTRICT LANE is situated in New York City. If you live in the State of New York, we are required to charge you your local tax on your purchases. 


 

How will I know that my transaction has been accepted?

We will immediately e-mail you a confirmation with total amount of charge.
 


 

I have a question about a product.

E-mail us at info@districtlane-ny.com with all product inquiries and special requests. We will answer your questions within 24 hours. 


 

When is my credit card charged?



When you place the order. If for any reason we are unable to immediately ship your order, we will contact you via e-mail as to the estimated duration and reason for the delay.


 


 

Customer service



Please e-mail us with any inquiries at info@districtlane-ny.com. We will respond the same day as soon as possible.

 

Can I check on the status of my order?

We will inform you via e-mail when your purchase is mailed. You may contact us at info@districtlane-ny.com for an accurate update. We will respond the same day.

 

Shipping information 



Orders are processed Monday through Friday, excluding holidays. Orders received on weekdays after 12pm EST, or on weekend days or on holidays will be processed the next business day.

-US

Free Ground Shipping anywhere in the US

$25 flat fee for Express Shipping

Allow 5-7 days for Ground and 1-2 days for Express shipping.

 

-International Shipping 


DISTRICT LANE will ship anywhere in the world for a flat fee of $35 per package.

Please allow 1-2 days for shipping arrangements where further verify process is needed.

 

Gift Wrapping


There is no additional charge for wrapping of gifts. Please email us info@districtlane-ny.com to request gift-wrapping or special request on your purchase.  

 

Gift Cards

We offer digital gift cards. Email info@districtlane-ny.com.

 

 

Returns and Exchanges

 

Exchange requests or returns are accepted by mail with the original receipt within 30 days of receipt of purchase.

A prepaid return shipping label is included with each shipment.

 

If you need to return or exchange an item, please follow these instructions:

 

  • Request a return authorization number by emailing info@districtlane-ny.com.
  • You will receive your return authorization number via email within 48 hours of your request.
  • It is important to remember that returns must be made within 30 days from the date of receipt.
  • Make sure your name, address and return authorization number are stated clearly on the return address portion of the package.
  • Address the securely wrapped, prepaid, insured package to:

 

 

DISTRICT LANE RETURNS

123-25 82ND AVENUE, 2S,

KEW GARDENS, NY 11415

Ra#_________________
  


 

  • You will receive an email in return with your refund receipt.
  • Merchandise must be in new condition with the price tag attached and accompanied
by the original receipt.

 

When will a refund appear on my bill?

We will refund your account immediately upon receiving your return. Please note that the refund may not show up on your credit card billing statement for up to 2 billing cycles.

 

Garment Sizes:

Please use below guide to determine which size to select. If 
you would like a more in depth description on a particular item please e-mail 
us at info@districtlane-ny.com.


 

XS   2

S    4-6

M   8-10

L   12-14